FAQ

We understand you may have questions about our products and services. Here are some common questions and answers to help you make the most of your CoffeeLab experience:

Q: What roast levels do you offer?

A: At CoffeeLab, we carefully tailor the roast level and roasting curve for each coffee bean variety. Our skilled roasters determine the ideal roast profile to bring out the best flavors and characteristics unique to each bean.

Q: Can I order sample packs or coffee bundles?

A: Yes! We offer sample packs, allowing you to explore and discover new coffee varieties. Try multiple coffee selections at once and find your new favorites.

Q: What grind options are available?

A: You can choose your preferred grind size or opt for whole beans. We provide recommendations for the ideal grind level for each brewing method to help you achieve the perfect cup every time.

Q: What payment methods do you accept?

A: We accept credit cards and bank transfers for your convenience. Choose the option that works best for you during checkout.

Q: How do I modify or cancel my subscription?

A: You can easily modify, pause, or cancel your subscription by logging into your CoffeeLab account. If you need further assistance, feel free to contact our customer support team.

Q: Can I track my order?

A: Absolutely! Once your order has shipped, you'll receive an email with the tracking number. For online retailers, you may use their tracking method to follow your shipment's progress.

Q: How long does it take for my coffee to be delivered?

A: Your freshly roasted coffee will be shipped out the same day it's roasted and should arrive at your doorstep within 1-2 days across Malaysia.

Q: What if I'm not satisfied with my coffee beans?

A: Your satisfaction is our priority. If you're not happy with your coffee beans, let us know, and we'll send you a new batch at no extra cost.

If you have any additional questions, please don't hesitate to contact us. We're here to help you enjoy the best coffee experience possible!